Frequently Asked Questions
How long does production take?
The usual production time is 5–7 working days depending on current workload, after the order and payment have been confirmed and the print-ready artwork has been received. The time for larger or specific orders is confirmed separately. Rush production may be available on request.
Are all flags in stock?
By default, flags in the store are shown as available. Because of the wide range of models and sizes and ongoing stock movement, some items may occasionally be unavailable for immediate fulfilment.
If your order is urgent, please contact us by phone in advance so that we can confirm availability and the possible production time.
How can I receive my order?
You can receive your order with Econt or Speedy, at a courier office or at an address. Collection in person is also possible after prior confirmation.
When is delivery free?
Free delivery applies only to an Econt office for orders over €100 including VAT and with a total weight of up to and including 10 kg.
Delivery to an address and delivery with Speedy are charged according to the selected courier’s tariff.
How long does delivery take?
After production is complete, delivery within Bulgaria usually takes 1–2 working days, depending on the destination and selected courier.
Which payment methods do you accept?
You can pay by debit or credit card (Visa or Mastercard), by bank transfer, or by cash on delivery.
A 2% discount on the product value applies to card payments. The discount does not apply to delivery.
Can I order a custom size or a made-to-order product?
Yes. Many products can be made in an individual size or configuration. For custom sizes and larger quantities, send us an enquiry and we will prepare an individual quotation.
Can you prepare the design for me?
Yes. If you do not have print-ready artwork, we can prepare or adapt a design for the product using the materials you provide. The price and production time depend on the complexity.
Can I receive an invoice?
Yes. When placing the order, select “I want an invoice” and enter the required billing details.
How should I prepare and send the artwork for printing?
The artwork must be prepared at its actual final size 1:1, in CMYK colour mode, with a minimum resolution of 150 dpi at the final output size.
We accept vector PDF, AI, EPS and CDR files, as well as raster TIFF, JPEG and PDF files. All fonts must be converted to outlines and all linked images must be embedded. Raster artwork must be supplied as a single flattened layer.
For black areas, use a composite (rich) black.
To provide the required production allowance, the background and printable artwork must extend approximately 4–5% beyond the final product size. Do not scale the entire layout proportionally merely to create this allowance. Keep important text, logos and other critical elements safely away from the edges.
Whenever Flag Factory provides a product-specific template or individual dimensions, those instructions take precedence over these general requirements.
Smaller files can be sent by email. For large production files, we use a link to cloud or large-file storage because wide-format print files are often hundreds of MB or several GB.
We perform a technical file check before production and will contact you if we identify any issues.